How do you deal with an angry customer?
Pick up some tips to help you resolve customer complaints quickly and effectively.
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Finding the right price
How much are your customers prepared to pay? Here are some tips to find the right price point.
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Making your local media work for you
When something newsworthy happens to your business how do you get the local paper to listen? Pick up some tips to grab their attention.
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What do I ask in an interview?
Employees are your strongest asset. To get the right ones you’ll need to know to conduct a job interview which gets the right information from your candidates.
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Popular Articles

Mind your digital manners
Today’s small business owners have a wide range of online resources available to them to help them promote their brand, products and services. But it’s important not to neglect online ethics and manners when doing so. Find out some basic online etiquette guidelines to follow.
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Cloud computing and what it can do for your small business
Apple and Microsoft are the latest technology heavy hitters to announce cloud computing offerings. But what do they mean when they talk about the cloud and is moving to the cloud a smart business move for small businesses?
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Buying an existing franchise
If you feel overwhelmed by the daunting task of launching a new business, you might want to consider the option of buying into an existing franchise. Kathryn Hawkins’s discusses the benefits of franchises and underlines some important considerations when opting to buy into one.
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Managing fast growth in your small business
The dream of any small business is to grow and to grow fast. But how does a small business manage skyrocketing growth in a short amount of time? Donna Fuscaldo offers advice on rapid growth.
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Intercultural business relationships - part three: Resources for small business owners
Success in the global marketplace begins with a good understanding of international protocols, practices, and cultural cues. Discover some useful resources to help you increase your intercultural business acumen.
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